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@thelemnts.co
Dubai@thelemnts.me
Return Policy
Not satisfied with your order? No problem. You have 14 days to easily return your order. Please ensure Item(s) are in their original condition, unworn & with original tags and packaging. After submitting a Return request, the courier will be in touch within 48 hours to collect the item and refund will take place back to the checkout payment method.
Exchange Policy
Easily Exchange size or color within 14 days from receiving your order. Just ensure items are unworn, and with their original tags and packaging.
How to Initiate a Return Or Exchange
Please fill a quick form below this page for us to smoothly process your return or exchange. No other action in needed form your side, and a courier will be in touch shortly.
Cancellation Policy
At ELEMNTS, we understand that plans can change.
You can cancel your order before it has been fulfilled by emailing us at Dubai@thelemnts.co.
If your order has already been dispatched, you can refuse the delivery from the courier at no additional cost.
For orders paid by credit card, a refund will be initiated to the same card used at checkout once the cancellation is confirmed.
Privacy Policy
At ELEMNTS, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from our online store.
1. Information We Collect
We collect personal information that you provide to us, such as your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter.
We also automatically collect certain data through cookies and analytics tools to improve your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases or promotions
- Improve our website and customer experience
- Comply with legal and Shopify platform requirements
3. Sharing Your Information
We only share your information with trusted service providers such as Shopify, payment gateways, and shipping partners, solely for order processing and fulfillment. We do not sell or rent your personal information to third parties.
4. Data Security
Your personal information is securely stored and protected through Shopify’s encrypted systems and secure payment processors.
5. Your Rights
You can request access, correction, or deletion of your personal information by contacting us at DUBAI@thelemnts.co.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
